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Henri Studio FAQ's
General Questions
Are Henri fountains expensive to run?How long is the pump cable?
Do the fountains splash?
I live in an area with very hard water and am concerned about limescale, what can I do?
What kind of maintenance is involved?
Can I use chlorine to keep the water in my fountain clean?
What sort of maintenance does the pump need?
What are the 4 little rubber feet on the pump for?
I'd like to order another item to match the ones I already have but don't know what the finish is?
Is there a risk of catching Legionnaires Disease from my fountain?
Installation Questions
Do I have to connect my fountain to the mains water supply?Are the fountains difficult to set up?
What should I be aware of when installing my fountain?
Is there a booklet which covers most general installation?
Can I add a light to my fountain?
Wintercare
Can I leave my fountain outside in winter?Can I use Anti freeze or a heating device to avoid ice?
Is my henri item frostproof?
Pump Troubleshooting
My pump isn't workingMy pump works but it's not pumping enough water to make the fountain work properly
My pump is noisy and pumps intermittently
How do I increase or decrease the flow?
What is the technical specification for my pump?
Troubleshooting and Problems
My fountain is covered in limescale, what can I do?I've scratched the finish on my fountain, can it be repaired?
My fountain is starting to look tired, can it be refurbished?
My fountain is losing lots of water and needs frequent topping up
My fountain or ornament is developing 'Spider' cracks
Why has the water in my fountain changed colour?
I've got the 5887F3 Medium Rock Fall / 5887F4 Large Rock Fall and can't get the water to flow evenly
How do I clean my fountain?
I can't get the water to flow properly.
My umbrella fountain is splashing